PROTECTING YOUR PRIVACY
This Privacy Notice tells you about the types of personal data that C2C Movers Ltd collects, how we handle it, how we store it and how we keep it safe. This notice also tells you about your rights in relation to your personal data. We hope the following sections will answer any questions you have but if not, please do get in touch with us. It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
WHO WE ARE
Our contact details are:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Tel: 0800 061 4181
WHAT PERSONAL DATA DO WE PROCESS?
C2C Movers collects, stores and uses information about:
our own employees and prospective employees
the employees of potential and current customers
the employees of our suppliers; and
the personal data being processed by our customers to the extent that it is necessary for us to provide our services, i.e., a removal or storage contract.
As you would expect, we are fully committed to dealing with all personal data in a fair and transparent way and ensure that we have the appropriate security measures in place. This notice sets out what we do with your personal data, why we do it, who we pass it on to and what we do to keep it secure.
A separate notice is available to our employees.
WHY DO WE PROCESS THIS INFORMATION?
Personal Data we Process as part of our Service
We may occasionally have to use the personal data that is being processed by our customers in order to provide our range of services. We will only use this for that purpose and no other purpose. It will be held securely and then returned to our customers as soon as it is no longer required for that purpose.
Employees of Customers and Suppliers
We use the personal data of the employees of our customers and suppliers to contact them about the work we are doing for them or the work they are doing for us.
We have a legitimate interest to process this information in order to keep doing business and provide the services that we offer. This personal data will generally be limited to employee contact details only.
We will use these contact details to send information about other products and services from time to time. This is because we have a legitimate interest in promoting our service but we will always provide the individual receiving the message with the option to opt out (unsubscribe) of receiving our messages.
Employees of Potential Customers
We want to tell people about our services and believe that we have a legitimate interest to do so. We will use the contact details of business contacts to send information about our services and offers from time to time. Again, this is because we have a legitimate interest in promoting our service but we will always provide the individual receiving the message with the option to opt out (unsubscribe) of receiving our messages.
WHO DO WE SHARE YOU DETAILS WITH?
We will only share personal data as is necessary to provide our services. This will only be with third parties that we trust; handymen, carpet-fitters, antiques restorers, plumbers and other relocation service providers (franchisees, or origin and destination agents) and only when there are appropriate security arrangements or processor agreements in place. All of our data is stored within a secure UK based data centre and backed up to a secure hard drive at a different UK based location.
HOW LONG DO WE RETAIN DATA?
Customers, Employees of Customers and Suppliers
We will hold contact details for as long as we are providing you, or your organisation, with our services or you are providing us with services. If we no longer have a relationship with you, we will delete your data one year after the termination of the relationship, aside from any data that we are required to keep to fulfil our, or other, legal obligations.
Employees of Potential Customers
In relation to these business contacts, if you do not engage our services we will hold onto your data in accordance with our company retention schedule, after which it will be deleted / destroyed.
You have rights in relation to your personal data and can ask C2C Movers for the following:
To access information about the personal data we are processing and to obtain a copy of it;
To change incorrect or incomplete data;
To erase or stop processing your data;
To stop sending you marketing messages;
To object to certain processing activities.
If you would like to exercise any of these rights, or if you have any concerns about how your personal data is being processed, please contact us using the details at the top of this notice and we will do our best to address your concerns.
If you still believe that we have not handled your personal data properly or have not complied with your rights, you can complain to the Information Commissioner.
Contact details are available at: www.ico.org.uk
This policy was last updated: March 2022